How we handle complaints There for you when you need us.

How to Complain

If there is any occasion where service does not meet your expectations in the first instance please contact your Insurance Broker.

If You remain dissatisfied please contact DUAL:

In writing:

Dual Finland

Heikkiläntie 7

00210 Helsinki

By email: finland@dualgroup.com

By phone: +358 20 712 9630


in the first instance, DUAL will review Your complaint and hope to resolve the matter. DUAL will investigate the circumstances regarding Your complaint and write to You within two weeks with our response.

If you remain dissatisfied you can ask for advice and counselling from the Finnish Financial Ombudsman Bureau or request a recommendation for the decision from the relevant board

In writing:

The Finnish Financial Ombudsman Bureau

Insurance Complaints Board

Porkkalankatu 1

00180 Helsinki

By phone: +358 9 6850 120

By email: info@fine.fi

 

District court

You may also bring action against the insurer in the district court of your domicile in Finland, of the insurer’s domicile or of the place of loss in Finland, unless otherwise provided by Finland’s international agreements.

Action against the insurer’s decision must be brought within three years of the policyholder or claimant being informed in writing of the insurer’s decision and the time limit. The right to bring action ceases once the time limit has expired.

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